Shipping policy
Shipping Policy
At Buyo Store, we work hard to process and ship your orders as quickly as possible.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- During high-volume periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 7-15 business days
- International: 7–15 business days
Delivery times may vary depending on:
- carrier delays
- weather conditions
- holidays
- customs processing
Shipping Confirmation & Tracking
Once your order ships, you will receive:
- a shipping confirmation email
- a tracking number to monitor your package
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
Buyo Store is not responsible for orders shipped to incorrect addresses entered by the customer. Additional shipping fees may apply for reshipment.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact the shipping carrier first using your tracking number. If you still need assistance, contact our support team and we will help investigate the issue.
International Orders
International customers may be responsible for:
- customs duties
- import taxes
- additional carrier fees
These charges are determined by your local customs office and are not included in the order total.
Damaged Packages
If your order arrives damaged:
- take photos immediately
- keep the original packaging
- contact us within 3 business days of delivery
We may offer a replacement, store credit, or refund depending on the situation.
Contact Us
For shipping questions or support: venstlouis@gmail.com